3981 Vista Mar Dr.                            Phone: (318)-514-9461

 

Education

Louisiana Tech University

Bachelors of Science in Computer Information Systems, May 2014

Computer Information System Major GPA: - 3.25

 

Dallas County Community College

Associate of Science, May 2011

 

Work Experience

 

Application Support Specialist II (UniFocus)                             Texas, February 2015 to Present

·Energetically respond to client technical requests via telephone and/or email while expeditiously resolve their issues, adhering to departmental goals and objectives.

·Support applications and participate in the acquisition, implementation, and enhancements of software to report/analyze strategic and operational productivity and outcomes.

·Involved in designing, developing and deploying reports in MS SQL Server environment using SSRS-2012 and SSIS in Business Intelligence Development Studio (BIDS).

·Used ETL (SSIS) to develop jobs for extracting, cleaning, transforming and loading data into data warehouse.

·Involved in Backend database development in MS SQL Server 2008/2012, writing complex queries, stored procedures, views, and triggers.

·Create detailed documentation that may be used both internally and externally.

·Efficiently manage a multitude of projects with deadlines, adjusting for priority.

 

 

Cafeteria Cashier (NationStar Mortgage Company)         Texas, August 2014 to January 2015

·  Greet customers as they arrive at the store and provide them with information about products and/or services.

·  Respond to customers’ complaints and resolve their issues.

·  Assist in stocking shelves, rotating merchandise and marking prices.

·  Maintain knowledge of store inventory and sales activities

 

Vice President at NNA (Namaste Nepal Association)                    LaTech, May 2013 to May 2014

·  Set goal, monitor work, and evaluate results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and mission of the organization.

·  Participate in and nurture broad networks of alliances with others to exchanges knowledge and information about learning and change in support of change initiatives.

·  Developed and Published Official NNA App on Google & Apple Store.

·  Planned, Organized, and managed cultural and sports events on campus.

·  Create and maintain Organization Database with SQL Server 2008.

·  Involved in Creating Organization Website.

 

Dispatcher at Louisiana Tech Police              LaTech, Feb 2012 to April 2013

·  Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios.

·  Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using two-way radios.

 

Installation/Help Desk Technician, Dr.BullDog Computer  Ruston, LA Dec 2011 to May 2014

·  Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.

·  Documents service and installation actions by completing forms, reports, logs, and records.

·  Repaired Cell Phones (iPhones and Samsung) and laptops regarding all type of software and hardware issues.

·  Handled Company Website Development and Online Marketing.

·  Used Imaging/Backup software’s like Northern Ghost to backup customer’s profile.

·  Load correct images/backup files in appropriate devices.

·  Verify and check the serial number of the software installed in devices.

·  Hands on with Active Directory and Windows Server.

·  Pc Backup/Migrate/Networking/TCP/IP/Remote Troubleshoot.

·  Maintained shop Database in SQL Server 2008 R2.

·  Also performed complex DML and DDL operations/queries. 

 

Manager, Quick Stop                                                                                  Azle, TX  Jan 2009 to Sep 2011

·  Completed store operational requirements by scheduling and assigning employees.

·  Maintains store staff by recruiting, selecting, orienting, and training employees.

·  Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

 

Pharmacy Delivery Driver at Local Pharmacy                                           Edmond Jan 2008- Dec 2008

·  Determine most efficient and logical route for each cycle run assigned.

·  Deliver correct totes to facilities in a timely manner.

·  When changes are required, pick up medications to be exchanged and return to pharmacy.

·  Had hands on HIPAA regulations.

·  Complete all paperwork/filing requirements accurately at the end of each work shift

 

Customer Support Technician                             (Nepal Telecom Nepal, Jan 2005-Dec 2007)

·  Provides first line support response for users needing assistance with technology issues and problems. This support includes the use of hardware, software and supplies as well as the enforcement and implementation of computer policies and procedures.

·  Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

 

Skills

Operating System:                              ­­­­­Software:                                    Language:

* Windows XP/Vista/7/8/OS            * MS Office/Visio/Excel/Access                    * C#/C++

* Mac OSX/iOS * iMovie/iPhoto                                                 * HTML

* Linux * Windows 8 App SDK* CSS

* Adobe PS CS5/Elements * T-SQL

* QuickBooks* BI Solutions

* Imaging/BackUp/Recovery (Norton Ghost)

* Microsoft Citrix

 

 

 

HONORS

·  Louisiana Tech Bulldog Out-of-State Scholarship; $12,000                    Aug 2012 – May 14’

·  Active Member of Namaste Nepal Association, Louisiana Tech         Sep 2011 – May 14’

·  Active Member of International Student Association, Louisiana Tech Sep 2011 – May 14’

·  Best Employee of the year, Nepal Telecom            Jan 2006 - Jan 07’